Frequently Asked Questions (FAQ)
1) How do I place my order online?
Placing your order online is fast, easy and safe! Just click the "Add to Cart" button for the items you would like to purchase, and then click the "PROCEED TO CHECKOUT" button in the shopping cart. You can also press “Continue to Shopping” button if you want to buy more, and you can always come back to your shopping cart by clicking on it (on the top right corner of the site).
2) Can I place my orders by phone?
We accept phone orders: 1-800-275-3165. Monday thru Friday 9am to 5pm PST. If nobody will answer your call, please leave a message with your name, phone number and a brief message, and we will call you back as soon as we can.
3) What are my payment options?
Orders can be placed online or by phone using your: Visa, MasterCard, American Express and PayPal. You can also place your order with a check or money order. (Please note: checks will have a 5-7 day waiting period before shipment). Please send your check or money order to:
WomenClothingToday.com Inc.
Orders
902-4200 Mayberry Street,
Burnaby, British Columbia,
V5H 4A7, Canada
No we do not charge any Sales taxes or other extra fees. The price includes everything except shipping.
At this time we don’t offer any express shipping. But we are working on it, and it will be available in the future.
We strive to ship ALL orders out as quickly as possible and most orders are shipped the second day. You can check all shipping information on this page http://womenclothingtoday.com/orders.php
7) How much will my shipping be?
We charge $9.75 flat rate for the World Wide shipping. You can order as many items as you want for the same $9.75 shipping charge. You will save a lot on shipping charges. We also offer FREE shipping for all orders over $75.00, and it is applicable to World Wide shipping.
8) Do you ship to APO/FPO addresses?
Yes, we do ship to APO and FPO mailing addresses.
Yes, we ship to almost any part of the world. Click here: Worldwide Shipping ...for specific international shipping information.
10) Do you guarantee shipping arrival times?
We, unfortunately cannot guarantee, nor will we be responsible for the dependability and timeliness of the shippers we use. Due to unusual circumstances, weather and other factors... we can only advise that an item SHOULD arrive by a certain
date or holiday based on past performance of shippers.
11) What is your returns & exchange policy?
Returns are easy! Just follow the instruction on this page http://womenclothingtoday.com/guarantee.php
Send returns to:
WomenClothingToday.com Inc.
Returns
902-4200 Mayberry Street,
Burnaby, British Columbia,
V5H 4A7, Canada
We stand behind our products 100% and guarantee that every item we sell will give you complete satisfaction or you can return it for a full refund. We strive to provide outstanding quality, value and service and will do everything in our power to make your purchase an enjoyable, convenient and pleasurable experience.
If you are not happy with your purchase, you may return your items within 30 days for a full refund. Original shipping is non-refundable. Return shipping charges are the responsibility of the customer.
If you receive a visibly damaged package, please state the damage on the carrier's freight bill or receipt. Make sure to have a copy of it. Please contact our Customers Service via “Contact US” section of our web site us within 7 calendar days of the damaged package delivery stating your order and tracking numbers.
We will respond with instructions on how to return or exchange the damaged goods. In case of lost or missing goods please contact us immediately once you determine such shortage.
If you have any questions or concerns regarding return and exchange of your items, please feel free to contact us.
12) How long before I received my refund?
Although we will do everything in our power to credit back your credit card ASAP after receiving your return, please allow 2 business days from the day we receive your package for it to be credited or an exchange made.
13) Do you charge a restocking fee?
No, we do not charge a restocking fee at this time.
14) Do you have a printed catalog?
No, to keep costs down and offer the best prices possible, we do not have a printed catalog. You can view our entire fashion collection online.
15) Where can I read feedback from your customers?
You can go here to see unsolicited comments and testimonials from some of our satisfied customers: http://womenclothingtoday.com/testimonials.php
16) Will I get an email confirmation after placing my order?
Yes, you will receive an email confirming your order has been shipped.
17) Are my online orders secure?
Your security is very important to us. All of your credit card and personal information is 100% secure. All money transactions are processed and guaranteed by PayPal.
18) How do you use my personal information?
We request your email address to email you the order processing and shipping email. You can be assured your personal information is never given, sold or rented to anyone... ever! Please, see our Security and Privacy Policies.
If you have any questions and would like to speak to a customer representative, you can contact us by:
Email us by clicking here: info@WomenClothingToday.com to ask a question, make a suggestion or get help.
Most e-mails are answered within 12 hours.
Phone: 1-800-275-3165.
Monday thru Friday 9am to 5pm EST
Of course, you can always contact us by mail.
Please send your letter to:
WomenClothingToday.com Inc.
Customer Service
902-4200 Mayberry Street,
Burnaby, British Columbia,
V5H 4A7, Canada